Shipping Policy
Shipping Policy
Because sewing, embroidery and overlocking machines are heavy, boxed items, delivery is handled with extra care.
Delivery within South Africa
- Orders are typically processed and dispatched within 1–3 business days of payment clearing.
- Delivery generally takes 2–7 business days after dispatch, depending on your location and the size of the machine.
- Your delivery charge is shown at checkout before you pay.
- For oversized, palletised or high-value machines — professional multi-needle models in particular — we may need to confirm a delivery quote by email before dispatch. We will always contact you before charging anything additional, and you are free to cancel for a full refund at that point.
- A signature is required on delivery for these high-value items.
Collection
Local collection may be available on request — contact us after ordering to arrange a time.
International Orders
We currently sell and ship within South Africa only, given the size, weight and warranty considerations for these machines. International enquiries are welcome at naeem@ninaventures.com.
Damaged or Incorrect Deliveries
If your machine arrives damaged, faulty or incorrect, contact us immediately with photos and we will resolve it at no cost to you.
Returns and Exchanges
See our Returns, Exchanges & Warranty Policy. Customers are responsible for return shipping costs on change-of-mind returns; we recommend a trackable, insured courier given the value of these items.