Privacy Policy

Last updated: July 2026

This Privacy Policy describes how The Embroidery House ("we", "us", "our"), a trading name of Nina Ventures (PTY) LTD, collects, uses, and discloses your personal information when you visit or purchase from this Site, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Information We Collect

• Contact details: name, address, phone number, email.
• Order information: billing and shipping address, payment confirmation.
• Account information: username, password, security details.
• Usage data: collected automatically via cookies and similar technologies.

How We Use Your Information

To process payments and fulfil orders, arrange delivery, assist with manufacturer warranty queries where applicable, provide customer support, send marketing communications you have opted into, and prevent fraud.

How We Disclose Information

We may share information with service providers who support the Site (payment processors, couriers, IT and cloud providers), and with Brother or its authorised service centres for warranty or repair purposes at your request. We do not sell your personal information.

Retention

We keep your personal information only for as long as we need it for the purposes set out above, or for as long as we are required to by South African tax and company law.

Your Rights

Under POPIA, you may request access to, correction of, or deletion of your personal information, and may lodge a complaint with the Information Regulator of South Africa.

Contact

Questions about this policy, or want to exercise any of your rights? Email naeem@ninaventures.com.